Better Business Bureau does nothing to resolve issue
Chronology
of Court Case Against TD Ameritrade
FINRA Complaint against TD Ameritrade for violating Maryland's Code requiring consent for recording conversations.
Chronology of FINRA Arbitration Case
Against TD Ameritrade
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Laurent J. LaBrie v. TDAmeritrade FINRA Claim 11-03725
Statement of Claim for Arbitration
PARTIES
1. Laurent J. La Brie, an INDIVIDUAL and
non-professional investor, maintaining a PERSONAL self-directed
brokerage account with TD Ameritrade (TDA) (Account #881-625499)
from January 24, 2006, when Ameritrade Holding Corporation
acquired TD Waterhouse (where La Brie had an account) until
February 2009. The account was opened with Waterhouse Securities
which was acquired by TD (Toronto Dominion) in 1996.
2. TD Ameritrade, broker-dealer with principal office at 4211
South 102nd Street, Omaha, NE 68127. Resident Agent: CSC-Lawyers
Incorporating Service Company, 7 St. Paul Street, Suite 1660,
Baltimore, MD 21202.
FACTUAL BACKGROUND
3. La Brie signed a brokerage agreement with TDA. TDA held all
of the securities as custodian in book entry form.
4. The Margin Handbook (the "HANDBOOK") constitutes a
part of La Brie brokerage agreement with TDA. The Handbook
provided by TDA states that they will "automatically exercise
equity option contracts that are at least $0.01 in-the-money"
and that customers must notify TDA if the customer desires
otherwise. (See Exhibit A Handbook, Page 15 Paragraph 1,
highlighted) "It is our firm's policy to automatically
exercise all long equity option contracts that are at least $0.01
in-the-money, and all long index option contracts that are at
least $0.01 in-the-money. To exercise options outside of these
parameters, or to decline the automatic exercise of options within
these parameters, options owners must notify a Client Services
representative of their instructions. This notification must occur
by 4:30 p.m. ET on the last trading day for the option contracts."
5. On October 27, 2008, La Brie purchased 8 Put contracts of
100 shares of UDR, Inc., (NYSE stock symbol UDR) with a strike
price of $25.00 and an exercise date of on or before January 16,
2009 (original option symbol UDRME, changed to UQWME in December
2008). The price of that contract was $9.50 per share. (See
Exhibit B.)
6. UDR, Inc. (UDR), formerly known as United Dominion Realty
Trust, Inc., is a self administered real estate investment trust
(REIT) that owns, acquires, renovates, develops and manages
apartment communities nationwide.
7. The Handbook provided specifically that if, at the
expiration date, the price of the stock was more than $0.01 below
the exercise price of $25.00, and LaBrie had not earlier elected
to "put" or trade the shares to the contract buyer, TDA
would automatically execute the trade and sell the stock to the
seller of the Put, and by its agreement with La Brie, create a
"short" position between TDA and La Brie that La Brie
would cover by purchasing the stock and returning it to TDA at a
later time.
8. TDA had automatically performed this function for La Brie on
many other occasions, including automatically exercising a
September 2008 Put 999JNKUU4 on 9/22/08, which created a short
position of SPDR High Yield bond fund (symbol: JNK).
9. TDA, in fact, executed the trade, and created a short
position in La Brie's investment account. TDA sent La Brie
statements to confirm this action. The trade was assigned
Transaction #04594471136 and CUSIP #902653104. (See Exhibit C.)
10. The Account Activity section of the January statement
(Exhibit I) provided to Plaintiff contains an entry: "01/20/09
Margin Delivered - Other UDR INC - P JAN 25 EXERCISED"
11. The booklet "CHARACTERISTICS AND RISKS OF STANDARDIZED
OPTIONS" provided to the Plaintiff by the Defendant states,
"The option writer is obligated " if and when assigned
an exercise " to perform according to the terms of the
option." (Exhibit J, Page 6) The booklet gives no exceptions,
so those shares were sold to the option writer by someone and the
money from the sale went to that person. In January, in multiple
communications to the Plaintiff, the Defendant stated that that
transaction was with the Plaintiff's account.
12. In order for an Options Principal to be Registered to
practice, they must complete the Series 4 Training Course from The
Securities Institute of America, Inc. The Series 4 manual states,
"If an investor is not long the underlying stock and
exercises a put option in a margin account, the required Reg. T
deposit must be met by the payment date to hold the established
short position." (See Exhibit K.) Since my account held the
required Reg. T deposit, my short position should have been
established and held.
13. On January 16, 2009 the closing price of
UDR was $12.42, well below the strike price of $25. The contract
for which La Brie had paid $7915.95 for 8 Puts was now worth
$10,064. On January 20, as La Brie had expected and had directed,
TDA exercised the option. Unbeknownst to him, and undisclosed to
him by TDA, because of a declared stock dividend, Plaintiff
actually had the right to buy 108 shares per Put, so the real
value of the option on January 16, 2009, was higher than $10,064.
14. The Transaction created a short position in La Brie's account.
To cover that short position, on March 17, 2009 at 09:39:01 La
Brie bought 800 shares of UDR at $7.40. The transaction was
assigned number 04769636054, and listed with CUSIP Number
902653104. (See Exhibit D.)
15. In total then, the Plaintiff paid
$7915.95 to buy the 8 Puts of 108 shares each. (A conversion from
100 to 108 shares per contract had occurred). La Brie gained the
right to sell 864 shares of UDR at $25 per share which 864 shares
La Brie had acquired in the open market for the price of $7.40. La
Brie had made $18.60 per share. Multipled by 864, The Plaintiff's
gross gain was $16,070.40. La Brie had paid $7,915.95 , including
commission, for the option. The Plaintiff's profit would have been
$8,154.45.
16. Previously, on December 5, 2008, La Brie noticed in
his account holdings on the TDA website that the trading symbol
for that option had changed to UQWME and that a quote was no
longer available. Becoming concerned, Plaintiff called TDA to
determine the reason. At the beginning of the call, La Brie was
told that it would be recorded "for quality control
purposes," so La Brie fully expected this to be done. TDA has
concealed the transcript of that tape and changed their purpose to
"proprietary", thus disabling the tapes' use for the
purpose originally promised.
17. In the conversation of December
5, 2008, La Brie spoke with the customer representative who
consulted Scott Cornett in their options department. The customer
representative relayed the message to La Brie that all was still
normal with this option and that quotes were not available because
there was no trading volume for the options. The Maryland
Assistant Attorney General listened to the recording and confirms
this. (See Exhibit E.) These statements were misleading.
18. In
fact, UDR Put contracts were not thinly traded. The OCC (Options
Clearing Corporation, a federal regulated entity, registered with
the Securities and Exchange Corporation and under the jurisdiction
of the Commodities Futures Trading Commission), had in fact
informed TDA by a Memo #25184 on December 2, 2008, that UDR was
potentially changing a conversion ratio as a result of a special
dividend, changing how quotations were given. (See Exhibits F &
G.) The change in conversion ratio was subsequently determined to
be approximately 108:100, meaning La Brie could sell 108 shares
per contract, making those contracts 8% more valuable to La Brie.
The statement that the option was thinly traded was misleading.
TDA did not advise the Plaintiff of the favorable events regarding
Plaintiff's position in this Put contract. No statement or notice
of any change in law, regulation or governmental policy was given
to La Brie. TDA gave La Brie no notice of the changed symbol or
any explanation for it, other than its being listed in place of
the former symbol on the website and monthly statements.
19. On
January 16, 2009, the OCC issued Memo #25370 advising their
members, such as TDA, that nothing had changed with regards to the
dividend subsequent to Memo #25184. (See Exhibit H.) Memo #25370
directed TDA to advise TDA's clients that, because there were no
further developments, the OCC had disabled the automatic
exercising of these contracts. The OCC instructed TDA, among
others, that TDA "SHOULD ADVISE THEIR CUSTOMERS TO TAKE THE
FOLLOWING CONSIDERATIONS INTO ACCOUNT IN DECIDING TO EXERCISE, OR
NOT TO EXERCISE, THESE OPTIONS." (Emphasis is the OCC's.).
20. The OCC however, did not require TDA to violate any existing
agreement with customers; the OCC merely stated that clients
should be advised.
21. FINRA rules prohibit brokers from,
"Misrepresenting or failing to disclose material facts
concerning an investment. Examples of information that may be
considered material and that should be accurately presented to
investors include the risks of investing in a particular security;
the charges or fees involved; company financial information; and
technical or analytical information, such as bond ratings."
22. There is no doubt that the information on the OCC Memorandums
facts were "material" since the OCC had disabled
automatic execution of the options because of them.
23. TDA
violated the direction of the OCC by not immediately advising
LaBrie of the Memo, which would have enabled LaBrie to exercise
the Put contract regardless of the fact the Brokerage Agreement
already obligated TDA to exercise the Put and TDA did, in fact,
exercise the Put.
24. TDA has reversed the trade and removed
monies from La Brie's investment account. TDA alleges it executed
the trade in book form only. TDA alleges it did not execute the
trade because it could not reach La Brie. These allegations are
false. No voicemails were received at any of the numbers that TDA
had on file and had used in the past to contact La Brie. TDA has
used Plaintiff's answering machine at home to communicate with La
Brie on other occasions.
25. As stated above, unbeknown to him at
the time but later discovered, TDA had manually exercised the
options after automatic exercising of these options had been
disabled. The fact that this trade was done deliberately and
manually by a TDA employee shows that the Plaintiff had made clear
that the Plaintiff desired such exercising, which indeed La Brie
had on December 5th.
26. TDA made another error when they logged
the Plaintiff's sale to his margin account where there were no
shares to sell. They noticed this error some time later, reversing
the sale and making the position a short. Thus, the Confirmation
Notice contains the phrase "CORRECT PREVIOUS CONFIRM ACCOUNT
TYPE...YOU SOLD SHORT" (emphasis theirs). This is also
evidenced by the Plaintiff's Statement of January 2009 (Exhibit I)
where it reads:
27. On March 28, two months after the option was
exercised and even after La Brie had bought the stock to cover La
Brie's position, Plaintiff was told by a TDA manager that the two
profitable trades of January 20 and March 17 were going to be
reversed against La Brie's wishes and obviously against La Brie's
best interests. La Brie strenuously objected to this arbitrary and
unlawful TDA action. La Brie's gains were misappropriated by TDA
for their own benefit or for the benefit of another customer.
28.
The removal of these funds without Plaintiff's authorization
violated FINRA's rule against "Removing funds or securities
from an investor's account without the investor's prior
authorization."
29. Removal of the funds after the Plaintiff
made it clear to TDA that the funds were under controversy also
violated the arbitration clause in the Agreement signed by both
the Plaintiff and Defendant. This clause states, "All
controversies concerning ... any transaction ... which may arise
between TD AMERITRADE or Ameritrade Clearing, or their
representatives and me shall be determined by arbitration in
accordance with the rules of the National Association of
Securities Dealers, Inc." When Defendant knew that the
Plaintiff objected to the removal of these funds, the resolution
procedure that the parties had agreed upon was to bring the case
to arbitration, which Defendant failed to do.
30. In short, the
facts are:
- The agreement between Plaintiff and TDA is that all
options in the money by more than 1 cent should be exercised.
- The
OCC, on December 2, had informed the Defendant in Memo #25184:
"The Options Clearing Corporation ("OCC") has been
informed that UDR, Inc. ("UDR") has announced a Special
Dividend valued at $0.97. UDR Stockholders will have the ability
to elect to receive the special dividend in the form of cash or
additional UDR shares. The consideration which will accrue to
non-electing UDR Shareholders is not known at this time. The cash
or stock election must be received prior to 5:00 p.m. (EDT) on
January 20, 2009." (See Enclosure F)
- An "options team"
should know that a dividend in the form of UDR shares would be
affect the value of options differently than would a cash dividend
and make it impossible to price the shares.
- On December 5,
Plaintiff was told that the TDA "options team" said that this
option was normal. Therefore, pursuant to the Agreement, TDA
would exercise them normally. Defendant withheld this information
and misled Plaintiff with this misinformation and, in doing so,
violated FINRA rules.
- Plaintiff received confirmation that the
option was exercised.
- Plaintiff had multiple confirmations from
TDA that the short of UDR was executed twice, once erroneously in
La Brie's margin account (which was reversed on the same day) and
once correctly in La Brie's short account.
- Contrary to TDA's
assertions, never was there any question that the sale itself was
erroneous and never did this appear as a "book entry" or
any differently than any other short Plaintiff has held in his
account.
- OCC Memo #25468 dated February 12, 2009, during the
period Plaintiff held the shorts, in fact states that, due to the
dividend, each contract should have been 108 shares, instead of
100. This means that Plaintiff's gains should have been 8% greater
than what was ever credited to Plaintiff by TDA.
- Plaintiff has
multiple confirmations from TDA that Plaintiff's cover of the
short was executed.
- Over the two month period, Plaintiff logged
into his account dozens of times to check the progress of this
matter.
- Other than the symbol change, which TDA explained as
normal, never was there any indication that the trades made were
any different than the many others Plaintiff had made with TDA.
- Plaintiff received and accepted confirmations for two months in
Plaintiff's monthly statements.
- To the extent TDA made an
administrative error and did not execute the trade, in
contradiction of its agreement with La Brie, TDA should suffer the
loss from this action.
- Removing these funds without Plaintiff'
authorization violated FINRA rules and the Defendant's Customer
Agreement with the Plaintiff.
31. If TDA executed the option and
executed the trade, its removal of same from La Brie's account
amounted to a misappropriation of its client's investment funds.
32. Until TDA reversed all Plaintiff's properly requested and
executed trades, TDA proceeded under their Agreement and under
Plaintiff's direction. As is evidenced by documents provided by
TDA, TDA exercised the option as La Brie requested. TDA shorted
the stock as is required by exercising a Put option that La Brie
purchased through TDA. TDA covered the short as La Brie requested.
La Brie bought the stock to cover the position. This all resulted
in a gain for which La Brie took the sole risk and rightly earned
and which now TDA has misappropriated.
33. Clearly, since TDA
recognizes that all the trades did, in fact, occur, they have
profited from Plaintiff's risk (which in the case of shorting
stocks is unlimited) and Plaintiff's investment of $7,915.95 and
unjustly retained the reward of $15,173.94 with the inclusion of
the 8% dividend owed La Brie. Thus, the gains of $15,173.94 are
rightfully the Plaintiff's and should not have been transferred
from Plaintiff's account.
WHEREFORE, pray the Arbitrator award
compensatory damages in the amount of $15,173.94 investment losses
plus attorneys fees and costs of $2,479.09, plus 1% interest and
such other and further relief as is just and proper.
Exhibits
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